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Service Recovery Strategies Make the service fail-safe (Guaranteed non to fail) In society to make the service fail-safe and to keep plump for the inevit able-bodied mistake, JetBlue postulate to quickly construct contingency discombobulate and service blueprint that go out suggest their employees precisely what to do and what non do during the that period of time. An immediate support from corporations head quarter including given policy argon inevitable in order to deliver the same modular of operation. They mustiness forecast and prepare enough well-trained manpower during the visor time. Lastly, take to public that the problem have been fixed already and it will not occur again. Encourage and track complaints JetBlue should abet nodes to bring out down and submit their signalises quickly and easily. This real-time articulation of the node feedback should be care in force(p)y tracked and studied in order to change customer service training. Such maste rmind gossip can exit valuable insights and better appreciation of menstruation and changing customer expectations. In the meantime customers complaints allow party recognizes their flaw and be able to remain improving, increase ability to complete among the industry.

Company should provide legion(predicate) different channels to receive customers feedback such as comment boxes, call center, online channel on companys website or social network. Plan implemented recovery programs and improve infixed and external communication. According to JetBlue in that time did not have a contingency plan to deal with upset(prenominal) situation and ineffective to manage internal and exte rnal communications. Employees do not reali! ze exactly what they should do or relieve to customers. Moreover round of companys touch points reckon like unusual. JetBlue customers piece little solace in work the airlines reservations hotline or visiting JetBlue.com even by Friday, February 16, many callers who dialed the companys telephone number were yet greeted by a recorded voice that...If you want to dispirit a full essay, order it on our website: OrderEssay.net

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